In this presentation we discuss using Facebook to Gain Attention, Improve Customer Service, Increase Sales and Create Customer Loyalty.

Using Facebook to: Gain Attention

• Don’t be self serving!
• Engage your audience
• Polls
• Contests
• Simple questions
• Use graphics
• Support local businesses, charities & events
• Relevant, timely or humorous posts
• Facebook Advertising

Examples:

Using Facebook to: Improve Customer Service

• Go to Facebook first!
• Keep customers in the loop
• New products
• Changes in staff
• Product & packaging changes
• Production problems
• Answer message and comment inquiries quickly
• Encourage staff to interact with clients on Facebook
• Own up to your mistakes

Examples:

Using Facebook to: Increase Sales

• Partner with complimentary brands
• Educate your followers
• Tell product or service success stories
• Take orders via Facebook comments
• Launch new products on Facebook first

Examples:

Using Facebook to: Create Customer Loyalty

• Reward your Facebook followers
• Post new information to Facebook first
• Create dedicated contests or deals that are reliable and continued
• Show your community involvement
• Highlight and celebrate fans

Examples:

To download the presentation in PDF, click here.

If you have any questions, feel free to contact Nicole.

Collaborative Haus Marketing is a full-service marketing company in Ontario serving Midland, Penetanguishene, Barrie, Orillia, Parry Sound, Toronto, and surrounding areas. We’re a group of committed, honest, creative and knowledgeable professionals determined to build solutions that help your business succeed. We believe small, medium and big businesses deserve the same caliber of professionalism, quality of service and exceptional results.
Contact us today! Our first meeting is always free!